AI-driven Tools Are Transforming Third-Party Mortgage Due Diligence

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By Kim Hoffman, CMB, AMP, 

President, Mortgage Connect Risk Solutions

As featured in National Mortgage News, May 7, 2026

 

AI-driven tools are transforming third-party mortgage due diligence

Investors and originators will benefit from improved quality control, consistency and speed

Artificial intelligence (AI) is no longer a future concept in mortgage due diligence. AI-driven data recognition and data extraction tools are already operational, and these technologies are reshaping how due diligence firms assess risk and scale reviews in an increasingly complex environment. Through machine learning’s capabilities for pattern recognition and continuous improvement, AI empowers human reviewers to quickly digest cumbersome documents, discover discrepancies, and make fast, informed decisions.

 

For decades, mortgage investors have relied on third-party due diligence to independently validate loan quality, property value, compliance and credit risk. Today, the mission of due diligence remains the same, to protect investors. However, the methodologies and processes are being fundamentally transformed.

 

“Up until now, we’ve done all the analysis with people,” said Kim Hoffman, CMB, AMP, President of Mortgage Connect Risk Solutions (formerly Adfitech), a national due diligence, quality control and risk management services provider. A mortgage industry veteran, Hoffman expects AI adoption to impact and improve loan manufacturing, servicing, sales, and especially risk. These technologies will reduce the cost and time to perform functions while improving the borrower and employee experience. “In 40 years of originating, servicing and risk mitigation, I have not seen anything that stands to revolutionize our industry as much as artificial intelligence,” she said. Until now, I thought Garth Graham of the STRAMOR Group was right when he said “the best technology advancement in mortgage productivity was two monitors”! I think we can agree that AI will be the best technological advancement.

 

The future of AI-driven due diligence

The AI-driven transformation of mortgage due diligence processes is expected to bring benefits such as:

  • Reducing or eliminating incorrect review findings and conditions
  • Identifying defects early, before loans are sold, purchased or securitized
  • Improving confidence in loans of older vintages
  • Expediting the QC review process
  • Create consistency amongst underwriters
  • Mine thousands of data and documents fields in minutes instead of hours

 

As technology use is optimized across the mortgage lifecycle, the industry and investors will reap considerable benefits in quality, consistency and speed. However, caution is needed as new technologies bring new risks. Transparency and human oversight are paramount. Responsible AI adoption requires careful management of models to accuracy, Hoffman states, “I don’t think we will ever accept a ‘black box decision.’ As AI becomes embedded in mortgage due diligence, governance and transparency are critical. We must be confident that AI-driven findings are explainable, auditable, and aligned with all expectations.”

 

What will AI-driven mortgage due diligence look like?

  1. From manual review to intelligent analysis

Traditional model: The traditional model of due diligence requires manual review of thousands of elements of a mortgage file against stacks of guidelines and regulations that have changed over time. Consider these examples:

  • Fannie Mae’s Selling Guide has over 1,100 pages
  • A typical loan file has approximately 600 pages
  • The average loan origination system (LOS) has over 2,500 data fields

In a process known as “stare and compare,” all fields must be painstakingly confirmed against guidelines, overlays, and ever-changing regulatory requirements. “You quickly see the difficulty in human-driven reviews, we’re miners! And that’s why it takes so long to review, the costs are high, and misses occur,” said Hoffman.

The manual model is inherently difficult to scale. When volumes surge, more people must be added to the process, working with sometimes inconsistent training and constrained timelines. This can easily result in a higher rate of errors.

New model: AI shifts the paradigm from a manual review process to an intelligent, technology-enabled risk assessment model. Machine learning algorithms can quickly ingest vast amounts of structured and unstructured loan data, then compare and contrast documents with data. Agentic agents can perform tasks typically reserved for human underwriters, like income and credit analysis. AI-driven due diligence can recognize patterns, flag anomalies and surface risk indicators that might otherwise go undetected or require significant time. “Rather than replacing human expertise, AI enhances it, allowing reviewers to focus on judgment-driven analysis instead of administrative and repetitive tasks,” said Hoffman.

 

  1. Data integrity and loan file validation

Traditional model: The manual review model is expensive, opaque and inconsistent. Investors depend on accurate loan data for pricing, pooling, securitization, and ongoing portfolio management. Loan tapes, particularly from older mortgages, aren’t well standardized. The inevitable factor of human error can create risk as inconsistencies between loan tapes and source documents are easily missed.

New model: One of the most immediate and impactful uses of AI in third-party due diligence is data validation. AI-powered tools can:

  • Automatically comparing loan documents against data tapes
  • Identify missing, inconsistent or conflicting information
  • Detect altered or potentially fraudulent documents
  • Validate key loan terms across multiple sources in seconds

“AI gives us the ability to distill and understand the context of thousands of pages very quickly, and to know whether there are any discrepancies between data and documents almost immediately,” said Hoffman. This dramatically reduces review times while improving confidence in the results. Comprehensive reviews that once took hours for each loan file will be accomplished in minutes, at scale.

 

  1. Enhancing credit and compliance reviews

Old model: Human reviewers review each element contained in loan files to ensure credit, compliance, valuation and data integrity. They check for compliance against  changing regulatory and investor guidelines. Verifying compliance for seasoned loans, produced under older rules, is especially challenging.

New model: Credit and compliance reviews are particularly well-suited for AI augmentation. Models can be trained on thousands of pages of guidelines, risk attributes and loan manufacturing defects to identify risks that correlate with assignee exposure, overpricing and performance risk. “AI excels at consistency, pattern recognition and scale. It can analyze 100% of a loan population against rules, guidelines and historical information — something humans simply cannot do efficiently,” said Hoffman.

In practice, AI will:

  • Screen loans for elevated credit risk indicators
  • Flag compliance exceptions tied to ATR/QM, TRID, Fair Lending or investor overlays
  • Identify layering of risk factors that may not trigger individual rule violations but collectively increase exposure
  • Quickly identify data and document inconsistencies

For investors, this means a more consistent, transparent and accurate review process, one that complements reviewer expertise with data-driven insights.

AI-assisted due diligence will also improve investor confidence when it comes to seasoned loans. “AI will normalize the difference between loan vintages, guidelines and laws, quickly surfacing areas of risk, non-compliance and trends that would take humans hours to mine through in hopes they find the issues. AI will show them the issues,” said Hoffman. “As a tenured credit underwriting and risk management executive this gives me great confidence for the quality of loans and understanding of risk circulating within our mortgage ecosystem.”

 

  1. Improving consistency and reducing subjectivity

Traditional model: Variability has been a persistent foible of traditional due diligence, such as when individuals conducting reviews interpret guidelines slightly differently. This can be a particular challenge across large-scale reviews. “While we train and use resources to guide for consistency, two humans looking at risk may see different attributes or calibrate the risk differently,” said Hoffman.

New model: AI-assisted due diligence introduces a level of standardization and consistency that benefits all parties, investors and originators. “AI sees, compares, and contrasts data, it does not have an opinion on it,” said Hoffman.

When properly governed and trained, AI models apply rules and risk criteria uniformly across every loan review, helping to:

  • Reduce false positives and false negatives
  • Improve defect categorization consistency
  • Support clearer audit trails and investor reporting

This consistency is especially valuable in today’s environment, where investors are balancing the need for efficiency and cost control while ensuring accuracy.

 

  1. Risk management: Real-time insights for smarter investor decisions

Traditional model: It’s a continual challenge to identify loan defects early in the due diligence process, while they can still be remedied. Any that aren’t discovered can contribute to risks such as repurchases, pricing impact, fees or damage to reputation. I’ve been manufacturing mortgage loans, I’ve been seeking ways to consistently identify defects and risks before loans close. We have relied on manual checklists at key points in the process, which is slow, not always conclusive and often interferes with timelines and experience,” said Hoffman.

New model: Perhaps the most transformative aspect of AI-enabled due diligence is the ability to deliver real-time insights. Instead of waiting until the end of a review to identify trends, investors can monitor emerging risk patterns while reviews are underway. “From a risk standpoint, AI helps identify defects earlier, before loans are sold, purchased, or securitized, which reduces downstream surprises, repurchases, and reputational risk,” said Hoffman.

AI-driven dashboards and analytics can highlight:

  • Concentrations of defects by originator, product, or channel
  • Early warning indicators tied to specific loan originators

Insights like these empower investors to make proactive decisions, adjusting pricing, modifying eligibility criteria, or requesting additional reviews, before risk crystallizes. “I see AI used to surface issues instantly to the analyst, allowing remediation to occur immediately. If you are buying or selling pools of loans you want the opportunity to resolve issues sooner, not later,” she added.

Responsible AI use: Training, governance and human oversight

Mortgage Connect Risk Solutions views AI as a decision support tool that empowers humans, not a decision maker on its own. AI models must be continuously tested, validated, and monitored to ensure accuracy and compliance with investor and regulatory guidelines and standards. “When human judgment is applied to exceptions and higher‑risk findings, the result is a more controlled, predictable, and defensible credit process,” Hoffman said.

Responsible AI adoption requires:

  • Clear documentation of model logic and limitations
  • Ongoing performance monitoring and testing
  • Strong data security and privacy controls
  • Human review of findings and exceptions
  • Excellent change management processes
  • Internal AI governance and policy committee

When implemented thoughtfully, AI strengthens the integrity of the due diligence process. However, Hoffman notes, “We should walk with caution, with the right training, governance and frameworks in place to create accountability and transparency.” Mortgage Connect Risk Solutions follows the risk framework released by the National Institute of Standards and Technology (NIST).

 

Looking ahead

As loan products, regulations, and investor expectations continue to grow in complexity, the due diligence process will evolve accordingly. When used in tandem with human decisioning, AI-assisted due diligence can improve risk management and overall loan quality. The future of third-party due diligence will be a hybrid that combines advanced AI capabilities with deep human mortgage expertise.

In an industry built on trust and risk management, AI is becoming one of the most powerful tools to protect investors and strengthen the mortgage ecosystem as a whole. Investors who embrace this model will benefit from faster reviews, deeper risk insights, improved consistency and greater confidence in their portfolios. Those who do not risk falling behind in a market that increasingly demands precision, transparency, cost effectiveness and speed. To learn more about Mortgage Connect Risk Solutions and AI-driven third-party review, visit www.mortgageconnectlp.com/risk-solutions.

 

About Mortgage Connect

Mortgage Connect is a national mortgage service provider that supports lenders, servicers and institutional investors by providing solutions for the entire mortgage lifecycle. Its risk solutions division, Mortgage Connect Risk Solutions, is an industry leading due diligence, quality control, and risk management provider. Formerly known as Adfitech, the company is backed by a 40-year track record of performing due diligence on agency and non-agency mortgage assets. Before becoming President of MCRS, Kim was a four-time Mortgage Connect client and knew the quality of the organization well. “It’s an honor to lead the company I depended on through most of my career for quality reviews and due diligence,” she said.


Mortgage Connect Risk Solutions is approved by all five major rating agencies. MCRS offers a comprehensive suite of services that includes all phases of mortgage quality control, third-party due diligence, pre-funding quality control, servicing quality control, MERS registrations/transfers and annual attestations, secure loan document management and title services. It provides these critical risk management services to more than 300 clients, including six of the top 10 mortgage lenders, agencies, high-profile Wall Street firms, banks and independent mortgage companies.

 

 

Solving the Title Bottleneck: How Mortgage Connect’s POS Title Solution is Reengineering the Mortgage Experience

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By Chante Coury

SVP of Originations

 

Rethinking title and closing with instant decisioning, borrower engagement, and lender-first workflows.

As featured in HousingWire, September 3, 2025

The mortgage industry is at a crossroads. As digital transformation accelerates across financial services, borrowers expect faster, more transparent experiences—yet title and closing remain stubbornly manual, fragmented, and slow. For lenders, this disconnect is more than inconvenient; it’s costly. Lengthy cycle times, delayed closings, and inconsistent data flow erode profitability and borrower trust.

Mortgage Connect is tackling this head-on with its Point-of-Sale (POS) Title solution, a platform designed not just to digitize title—but to reengineer it. By delivering instant title decisioning and actionable data at the point of sale, Mortgage Connect empowers lenders to streamline operations, reduce risk, and unlock new revenue opportunities.

 

Industry context: Why title Is the last frontier of mortgage innovation

Despite advances in loan origination systems and borrower portals, title remains one of the least digitized components of the mortgage process. According to industry reports, title-related delays contribute to nearly 30% of extended closing timelines, often due to fragmented data sources, manual verification, and reactive issue resolution.

In a competitive lending environment where speed-to-close directly impacts margins, this inefficiency is no longer sustainable. Lenders need solutions that not only automate title workflows but also integrate seamlessly with borrower engagement and underwriting systems.

 

A title engine that delivers instant clarity

Mortgage Connect’s POS Title platform is built around a proprietary title engine capable of 100% decisioning within seconds. This is achieved through a dynamic cascade model that intelligently routes title orders through a customizable sequence of products and services — ensuring the fastest and safest path to close.

 

Speed and certainty are no longer optional — they’re competitive differentiators. “Our digital platforms allow for significant reduction of clear-to-close turn times and an increase in loan pull-through rates,” said Chanté Coury, SVP of Originations at Mortgage Connect. “In fact, 80% of our files are clear to close the same day. That means lenders can move faster, borrowers get to the closing table sooner, and everyone wins.”  This capability transforms the lender’s workflow from reactive to proactive—enabling early triage, faster underwriting, and fewer surprises downstream.

 

Early data access drives better decisions and faster closings

Rather than simply processing title reports, modern solutions are evolving to support smarter lending strategies – and that evolution starts with data. When lenders have access to title data upfront, they can identify issues early, route files intelligently, and close loans with greater confidence and less risk.

Mortgage Connect’s POS Title solution strives to provide an advantage to the lender.  “We’re not just delivering title reports — we’re delivering strategic insights,” Coury explained. By delivering critical title data at the point of sale, lenders can make informed decisions earlier, reduce underwriting friction, and shorten the loan cycle.

 

Customization at scale: Built for every lender’s workflow

One-size-fits-all doesn’t work in modern mortgage lending. Traditional title processes lack the ability to customize based on lender-specific requirements. Unlike these traditional solutions, Mortgage Connect’s platform is underwriter agnostic and deeply integrated with online data aggregators. This allows for tailored workflows that align with each lender’s operational goals and borrower experience strategy.

Flexibility is especially critical for lenders managing diverse portfolios or operating across multiple geographies. “Our ability to customize products at the point of sale is what sets us apart,” Coury emphasized. Whether the priority is speed, risk mitigation, or borrower satisfaction, having the ability to tailor title and closing processes to fit specific strategies is a key differentiator.

 

Borrower engagement from day one

While meeting lender requirements is essential, engaging the borrower early in the title and closing process is equally important. Early borrower engagement provides clarity and confidence, helping borrowers understand their role from the start.

Through an automated title review questionnaire integrated with borrower communications, Mortgage Connect’s platform enables document uploads and early issue resolution, reducing back-and-forth and enhancing transparency. “We’ve built tools that bring the borrower into the process early,” Coury noted. “When borrowers can upload documents and resolve issues upfront, it eliminates delays and creates a smoother, more transparent experience.” Combined with a centralized verification team handling payoffs, taxes, and L&V, the solution ensures that every stakeholder is aligned and informed — accelerating closings and improving satisfaction across the board.

 

What sets Mortgage Connect apart

Mortgage Connect’s POS Title solution is more than a product — it’s a strategic advantage. Key differentiators include:

  • 100% title decisioning within seconds
  • Customizable title engine and product suite
  • Integrated borrower communications
  • Deep integration with underwriters and data sources
  • Centralized verification and clear-to-close at POS
  • Scalable performance across large portfolios

These capabilities are not just features — they’re the foundation of a future-ready mortgage experience.

 

Leading the future of mortgage services

“Our clients trust us because we deliver results,” Coury concluded. “We’re not just keeping up with the industry—we’re pushing it forward.” As the mortgage industry continues to evolve, Mortgage Connect remains at the forefront of digital transformation. With a relentless focus on operational excellence, borrower experience, and intelligent automation, the company is setting a new benchmark for what title services can — and should — deliver. Innovation isn’t about keeping up — it’s about leading.

Mortgage Connect Partners with Westcor on Fannie Mae Title Acceptance Pilot

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PITTSBURGH, PA; July 14, 2025 — Mortgage Connect, L.P., one of the nation’s largest independent mortgage service providers, partnered with Westcor Land Title Insurance Company and X1 Analytics to develop a product for Fannie Mae’s Title Acceptance program. The pilot is part of an ongoing effort by FHFA and Fannie Mae to modernize the mortgage closing process and reduce costs for consumers and taxpayers.

This product brings X1’s superior title engine capabilities coupled with Mortgage Connect’s automated title curative and scalable closing process to lower the cost for consumers while delivering security to the mortgage industry. The unique offering includes a title insurance product that retains the core benefits and legal assurances that the mortgage industry has come to rely upon from the title insurance industry while balancing the need for borrowers to have access to low-cost refinance transactions.

Mortgage Connect has always been committed to providing first-class service to its lenders and their consumers and is proud to be part of a solution that can deliver real value to the industry. 

 “We have had a long-term relationship with Westcor, and I’m pleased to have partnered with them on this innovative product.  I want to thank Fannie Mae for their collaboration over the past two years on this pilot program.  We’re very proud of the work we have done to help modernize the title industry with this forward-thinking program,” said Jeff Coury, CEO of Mortgage Connect.  “This product offering balances consumer cost savings with the protections our lenders and the mortgage market have come to expect from the title industry and I’m very happy to be part of this evolution.”  

 Mortgage Connect is one of the nation’s largest independent national mortgage service providers that supports lenders, servicers and institutional investors by providing solutions for the entire mortgage lifecycle.  Mortgage Connect serves 18 of the top 20 lenders and servicers in the United States. 

Founded in 2008, Mortgage Connect focuses on innovation, operational execution and the consumer experience. Mortgage Connect offers a robust portfolio of products and digital solutions for all lines of business within originations, servicing, and risk solutions, all of which can be tailored to meet the unique needs of each client. Our goal is to deliver an unparalleled consumer experience while reducing compliance risk and ensuring operational excellence at any capacity.

 

Media Contact:
Justine Irish – National Marketing Director, Mortgage Connect
jrish@mortgageconnectlp.com 

Mortgage Connect’s Kim Hoffman Named Among Most Powerful Women of Mortgage Banking 2024

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Mortgage Connect’s Kim Hoffman Named Among Most Powerful Women of Mortgage Banking 2024
President of company’s due diligence segment honored for her influence on the lending industry

 

EDMOND, Okla; Dec. 12, 2024 –  Mortgage Connect LP – a national mortgage services provider for the nation’s largest financial institutions, investors, and servicers – is pleased to announce that Kim Hoffman, president of Mortgage Connect Risk Solutions, has been named one of 2024’s most Powerful Women of Mortgage Banking by Mortgage Banker Magazine. The award highlights female leaders in mortgage banking who are making an impact and paving the way for the next generation of women ascending the ranks in the industry.

 

Hoffman is a widely known industry leader with both CMB and AMP designations who has worked in the industry for more than 35 years. She joined Mortgage Connect in February of this year to head the company’s newly acquired due diligence segment, formerly known as Adfitech, and spearheaded its rebrand to Mortgage Connect Risk Solutions. Under Hoffman’s leadership, Mortgage Connect Risk Solutions is positioned to become a premier provider of quality control and risk management services for the mortgage industry.

 

Hoffman has decades of experience leading large mortgage organizations, and her extensive background encompasses all aspects of residential mortgage lending and servicing at leading institutions including RBC, Nationstar, Morgan Stanley, Sutherland Mortgage Services, and Envoy Mortgage.

“I am honored to be listed among these incredible women, all of whom have made an undeniable impact on mortgage lending,” said Hoffman. “This award signifies the important roles women are playing, and I hope it encourages other women to soar without boundaries, always be learning, and be the CEO of their careers!”

 

About Mortgage Connect LP

Mortgage Connect is a national mortgage service provider that supports lenders, servicers, and institutional investors by providing solutions for the entire mortgage lifecycle. Founded in 2008, Mortgage Connect focuses on innovation, operational execution and the consumer experience. Mortgage Connect offers a robust portfolio of products and digital solutions for all lines of business within originations, servicing, and risk solutions, all of which can be tailored to meet the unique needs of each client. For more information, visit www.mortgageconnectlp.com.

Mortgage Connect Wins 2024 Connections Award for Adfitech Acquisition

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Mortgage Connect Wins 2024 Connections Award for Adfitech Acquisition

Company recognized for innovative rebrand of due diligence provider

 

EDMOND, Okla; July 30, 2024 –  Mortgage Connect LP – a national mortgage services provider for the nation’s largest financial institutions, investors, and servicers – has been named a 2024 Connections Award winner by Progress in Lending.

 

This award celebrates innovative partnerships, acquisitions and integrations that are actively advancing mortgage lending. Mortgage Connect was recognized for its acquisition and rebrand of Adfitech – a long-time provider of quality control, due diligence, fulfillment, and document management services for the mortgage industry.

Mortgage Connect acquired Adfitech in 2022, but this June, it officially announced its rebrand to Mortgage Connect Risk Solutions, effectively solidifying its entry into the third-party due diligence market. Mortgage Connect appointed widely recognized industry veteran Kim Hoffman to lead the new division. Now, with a team of seasoned mortgage experts in place, Hoffman is helping many of the nation’s leading lenders mitigate risk as they navigate current market conditions.

“We are thrilled to be recognized for the work we have done to acquire and grow one of the country’s best due diligence providers,” said Mortgage Connect CEO Jeff Coury. “With Kim leading the charge, we are committed to protecting clients from the risks inherent in mortgage lending with our team’s unparalleled knowledge, expertise and reliability. We are excited to show the industry what this next chapter holds for Mortgage Connect.”

 

About Mortgage Connect LP

Mortgage Connect is a national mortgage service provider that supports lenders, servicers, and institutional investors by providing solutions for the entire mortgage lifecycle. Founded in 2008, Mortgage Connect focuses on innovation, operational execution and the consumer experience. Mortgage Connect offers a robust portfolio of products and digital solutions for all lines of business within originations, servicing, and risk solutions, all of which can be tailored to meet the unique needs of each client. For more information, visit www.mortgageconnectlp.com.

Mortgage Connect’s Kim Hoffman Named HousingWire Woman of Influence

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 Mortgage Connect LP – a national mortgage services provider for the nation’s largest financial institutions, investors, and servicers – is pleased to announce that Kim Hoffman, president of Mortgage Connect Risk Solutions, has been named a 2024 Woman of Influence by HousingWire.

A widely known industry veteran with both CMB and AMP designations, Hoffman joined Mortgage Connect in February to head the company’s newly acquired due diligence segment, formerly known as Adfitech. Hoffman spearheaded the rebrand of Adfitech, which had served the mortgage industry for 40 years, to Mortgage Connect Risk Solutions. Under Hoffman’s leadership, Mortgage Connect Risk Solutions is positioned to become a premier provider of quality control and risk management services for the mortgage industry.

Hoffman has more than 30 years of experience leading large mortgage organizations, and her extensive background encompasses all aspects of residential mortgage lending and servicing at leading institutions including RBC, Nationstar, Morgan Stanley, Sutherland Mortgage Services, and Envoy Mortgage. Most recently, she served as Head of Mortgage Operations for SoFi Bank. This latest award marks the third time she has been recognized as a Woman of Influence by HousingWire.

“I am absolutely thrilled to accept this award from the industry’s leading publication,” said Hoffman. “This represents the incredible strides we are making at Mortgage Connect in the due diligence sector, leaning into smart technology and our talented team’s seasoned expertise to successfully mitigate risk for mortgage lenders navigating today’s market. I look forward to showing the industry what this next chapter holds for the industry’s most trusted due diligence provider.”

Now in its 15th year, HousingWire’s award recognizes women who are “shaping and propelling the housing economy forward with their impressive achievements.”

“HousingWire’s Women of Influence award is one of the housing industry’s highest honors, celebrating the most impactful and innovative leaders in mortgage and real estate,” said Clayton Collins, CEO of HW Media. “HousingWire is proud to honor such an exceptional group of female executives whose dedication to excellence and leadership is redefining success in housing.” 

 

About Mortgage Connect LP

Mortgage Connect is a national mortgage service provider that supports lenders, servicers, and institutional investors by providing solutions for the entire mortgage lifecycle. Founded in 2008, Mortgage Connect focuses on innovation, operational execution and the consumer experience. Mortgage Connect offers a robust portfolio of products and digital solutions for all lines of business within originations, servicing, and risk solutions, all of which can be tailored to meet the unique needs of each client. For more information, visit www.mortgageconnectlp.com.

Adfitech Rebrands as Mortgage Connect Risk Solutions

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Adfitech, a longtime provider of quality control and risk management services for the mortgage industry, has rebranded as Mortgage Connect Risk Solutions, a name that reflects its place under the umbrella of its parent company, Mortgage Connect LP.

Mortgage Connect – a national mortgage services provider for the nation’s largest financial institutions, investors, and servicers – acquired Adfitech in 2022 to expand its presence in the third-party due diligence market. In February, the company appointed widely known industry veteran Kim Hoffman, CMB, AMP, to head the company as President. Under Hoffman’s leadership, Mortgage Connect Risk Solutions is leaning heavily into technology-enabled solutions in the quality control, risk management and due diligence sector.

“This pivot to Mortgage Connect Risk Solutions is the final step needed to solidify our position as part of the Mortgage Connect family,” said Hoffman. “With the support of our parent company, we can continue to expand and offer the mortgage industry access to the most trusted, experienced quality control, risk management and due diligence solutions. We will leverage Mortgage Connect’s industry reputation to bring the thought leadership and innovation that the company is well known for.”

Mortgage Connect Risk Solutions, which is approved by all five major rating agencies, offers a comprehensive suite of services that includes all phases of mortgage quality control, mortgage due diligence and fulfillment, pre-funding quality control, servicing quality control, MERS registrations/transfers and annual attestations, TPRs, and secure loan document management. It provides these critical risk management services to more than 300 clients, including six of the top 10 mortgage lenders, several high-profile Wall Street firms, and numerous banks and independent mortgage companies.

“Mortgage Connect Risk Solutions is solely focused on protecting its clients from the risks inherent in mortgage lending, a mission that it started as Adfitech 40 years ago and one that it continues now as part of the Mortgage Connect family,” said Jeff Coury, CEO of Mortgage Connect. “As seasoned experts on loan quality, Kim and her team are dedicated to providing unparalleled knowledge, expertise and reliability for our clients. We are excited to show the industry what this next chapter holds for the industry’s most trusted due diligence provider.”

About Mortgage Connect LP

Mortgage Connect is a national mortgage service provider that supports lenders, servicers, and institutional investors by providing solutions for the entire mortgage lifecycle. Founded in 2008, Mortgage Connect focuses on innovation, operational execution and the consumer experience. Mortgage Connect offers a robust portfolio of products and digital solutions for all lines of business within originations, servicing, and risk solutions, all of which can be tailored to meet the unique needs of each client. For more information, visit www.mortgageconnectlp.com.

Mortgage Connect announces new President of Adfitech

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EDMONDS, OK; February 27, 2024 – Mortgage Connect, a national mortgage services provider that acquired Adfitech, Inc. in 2022 to expand into the third-party due diligence market, announced that Kim Hoffman, CMB, AMP has been appointed as the new President of Adfitech, which has been providing quality control and risk management services to the mortgage industry for 40 years. Hoffman will be tasked with refining Adfitech’s core service offerings and furthering its development as a technology-forward company. Hoffman will also be working with the existing team on growing Adfitech’s product offerings supporting capital markets. Hoffman succeeds Dru Jacobs, who will remain an adviser to the company before he transitions to a new opportunity.

Jeff Coury, CEO of Mortgage Connect, is excited about the direction of the company. “Kim brings a track record of strong leadership and industry experience. Her knowledge of the entire mortgage life cycle and deep experience with secondary market transactions form the perfect combination to elevate Adfitech to its next chapter of strategic growth. Kim’s impressive background and commitment to operational excellence and service delivery will assist Adfitech in the next phase of its bright future.”

Hoffman echoed those sentiments, stating, “I’m very excited about the opportunity to work with such a great team at Adfitech.  Having been a client of Adfitech in the past, I have experienced the quality of their work, commitment to risk assessment and prevention on behalf of customers firsthand. I would especially like to thank Dru for assisting with this transition and for his hard work building this tremendous team.” 

Hoffman is an industry veteran with more than 30 years of experience leading large mortgage organizations. Her extensive background encompasses all aspects of residential mortgage lending and servicing at premier institutions including RBC, Nationstar, Morgan Stanley, Sutherland Mortgage Services, and Envoy Mortgage. Most recently, she served as Head of Mortgage Operations for SoFi Bank.

About Adfitech

Adfitech was formed in 1983, is rating agency reviewed, and currently services all phases of mortgage quality control, mortgage due diligence and fulfillment, MERS TPR annual reviews and attestations, and secure loan document management. Adfitech uses a proprietary system to provide efficient service and accurate reviews to its customers. 

About Mortgage Connect LP Mortgage Connect is a national mortgage service provider that supports lenders, servicers, and institutional investors by providing solutions for the entire mortgage lifecycle. Founded in 2008, Mortgage Connect focuses on innovation, operational execution and the consumer experience. The company’s product portfolio includes national title and settlement services, loss mitigation and default services including critical communications, and capital markets services including title procurement and replacement, quality control, and third-party reviews. Mortgage Connect offers a robust portfolio of products and digital solutions for all lines of business within originations, servicing, and capital markets, all of which can be tailored to meet the unique needs of each client. For more information, visit www.mortgageconnectlp.com.

Ashwini Pednekar Promoted to Director, People and Culture

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Ashwini Pednekar will serve as Mortgage Connect’s new Director of People and Culture.

Pednekar will oversee talent acquisition, onboarding, employee relations, internal communications, HRIS, total rewards, and employee development. She also leads Mortgage Connects DEIB team.

Pednekar received her M.B.A in Human Resource Management in 2010 and has since held positions in the HR field in various industries ranging from online sales to education. She is also a certification in Conflict Resolution and is a certified HR Professional.  

Pednekar joined Mortgage Connect as Human Resources Business Partner in August of 2021 and later became the company’s Director of Employee Experience. Her goal is to support the organization while cultivating a culture of growth and inclusivity. “I am very excited for Ashwini to take on this new role. She has proven herself to be dedicated to learning and growing, and she is great at collaborating with the entire team. I look forward to working more closely with her in this new role.” Said Meghan Jones-Rolla, Chief Legal Officer & Chief Product Officer.

MORTGAGE CONNECT HIRES ALLEN ILLGEN AS NATIONAL SALES EXECUTIVE

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PITTSBURGH, Penn.; January 31, 2023 – Mortgage Connect LP, a national mortgage services provider for the nation’s largest financial institutions, investors, and servicers, has announced the hire of Allen Illgen to National Sales Executive, Originations.

Illgen will work directly with clients to provide expertise as they leverage Mortgage Connect’s suite of products to optimize their workflow by building greater efficiency and automation into their originations processes. For home equity lenders, Illgen will assist clients using Mortgage Connect’s ground-breaking proprietary FINTRAC technology to reduce costs, automate workflow, and move loans quickly and seamlessly from point-of-sale to close.

Illgen has more than 20 years of experience in the mortgage industry. He worked previously as Director of National Services for Title365, and prior to that as Vice President of National Sales at American Title and Vice President at Indecomm Global Services. Allen is recognized in the industry for his client-centric approach to business, taking the time to understand his client’s needs and finding the best-fit solutions. His results-driven attitude and extensive knowledge of mortgage originations and home equity have carried his successes throughout his career. 

“We are excited to welcome Allen to Mortgage Connect. Allen is a well-known and respected professional in our industry,” said Cristy Ward, Chief Strategy Officer and Executive Vice President of Mortgage Connect. “He brings a tremendous amount of expertise that will be a great benefit as we continue to expand our national footprint.”

Mortgage Connect has been providing cutting-edge solutions to mortgage lenders for 15 years, achieving success through its unwavering focus on innovation, quality, and customer service. Last year, Mortgage Connect made Inc. 5000’s list of Fastest-Growing Private Companies by growing 540% over three years. The honor marked the third consecutive time Mortgage Connect has made the Inc. 5000 list and the fourth time overall.

 “At Mortgage Connect, we are always focused on the consumer experience and how we can best serve clients through our innovative solutions, advanced technologies, and industry expertise,” said Jeff Coury, Chief Executive Officer of Mortgage Connect. “We are thrilled to welcome Allen to our team and know he will be an integral part in helping us deliver the level of service our clients are accustomed to.”

About Mortgage Connect LP

Mortgage Connect is a national mortgage service provider that supports the largest lenders, servicers, and institutional investors by providing solutions for the entire mortgage lifecycle. Founded in 2008 and headquartered in Pittsburgh, PA, Mortgage Connect maintains operations in strategic markets throughout the country with a strong focus on innovation, quality, and customer service. We offer a robust portfolio of services and digital solutions for all lines of business within originations, servicing, and capital markets, all of which can be tailored to meet the unique needs of each client. Our goal is to deliver an unparalleled consumer experience while reducing compliance risk and ensuring operational excellence at any capacity. For more information, visit www.mortgageconnectlp.com.

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