Archive for category: News

By Chante Coury

SVP of Originations

 

Rethinking title and closing with instant decisioning, borrower engagement, and lender-first workflows.

As featured in HousingWire, September 3, 2025

The mortgage industry is at a crossroads. As digital transformation accelerates across financial services, borrowers expect faster, more transparent experiences—yet title and closing remain stubbornly manual, fragmented, and slow. For lenders, this disconnect is more than inconvenient; it’s costly. Lengthy cycle times, delayed closings, and inconsistent data flow erode profitability and borrower trust.

Mortgage Connect is tackling this head-on with its Point-of-Sale (POS) Title solution, a platform designed not just to digitize title—but to reengineer it. By delivering instant title decisioning and actionable data at the point of sale, Mortgage Connect empowers lenders to streamline operations, reduce risk, and unlock new revenue opportunities.

 

Industry context: Why title Is the last frontier of mortgage innovation

Despite advances in loan origination systems and borrower portals, title remains one of the least digitized components of the mortgage process. According to industry reports, title-related delays contribute to nearly 30% of extended closing timelines, often due to fragmented data sources, manual verification, and reactive issue resolution.

In a competitive lending environment where speed-to-close directly impacts margins, this inefficiency is no longer sustainable. Lenders need solutions that not only automate title workflows but also integrate seamlessly with borrower engagement and underwriting systems.

 

A title engine that delivers instant clarity

Mortgage Connect’s POS Title platform is built around a proprietary title engine capable of 100% decisioning within seconds. This is achieved through a dynamic cascade model that intelligently routes title orders through a customizable sequence of products and services — ensuring the fastest and safest path to close.

 

Speed and certainty are no longer optional — they’re competitive differentiators. “Our digital platforms allow for significant reduction of clear-to-close turn times and an increase in loan pull-through rates,” said Chanté Coury, SVP of Originations at Mortgage Connect. “In fact, 80% of our files are clear to close the same day. That means lenders can move faster, borrowers get to the closing table sooner, and everyone wins.”  This capability transforms the lender’s workflow from reactive to proactive—enabling early triage, faster underwriting, and fewer surprises downstream.

 

Early data access drives better decisions and faster closings

Rather than simply processing title reports, modern solutions are evolving to support smarter lending strategies – and that evolution starts with data. When lenders have access to title data upfront, they can identify issues early, route files intelligently, and close loans with greater confidence and less risk.

Mortgage Connect’s POS Title solution strives to provide an advantage to the lender.  “We’re not just delivering title reports — we’re delivering strategic insights,” Coury explained. By delivering critical title data at the point of sale, lenders can make informed decisions earlier, reduce underwriting friction, and shorten the loan cycle.

 

Customization at scale: Built for every lender’s workflow

One-size-fits-all doesn’t work in modern mortgage lending. Traditional title processes lack the ability to customize based on lender-specific requirements. Unlike these traditional solutions, Mortgage Connect’s platform is underwriter agnostic and deeply integrated with online data aggregators. This allows for tailored workflows that align with each lender’s operational goals and borrower experience strategy.

Flexibility is especially critical for lenders managing diverse portfolios or operating across multiple geographies. “Our ability to customize products at the point of sale is what sets us apart,” Coury emphasized. Whether the priority is speed, risk mitigation, or borrower satisfaction, having the ability to tailor title and closing processes to fit specific strategies is a key differentiator.

 

Borrower engagement from day one

While meeting lender requirements is essential, engaging the borrower early in the title and closing process is equally important. Early borrower engagement provides clarity and confidence, helping borrowers understand their role from the start.

Through an automated title review questionnaire integrated with borrower communications, Mortgage Connect’s platform enables document uploads and early issue resolution, reducing back-and-forth and enhancing transparency. “We’ve built tools that bring the borrower into the process early,” Coury noted. “When borrowers can upload documents and resolve issues upfront, it eliminates delays and creates a smoother, more transparent experience.” Combined with a centralized verification team handling payoffs, taxes, and L&V, the solution ensures that every stakeholder is aligned and informed — accelerating closings and improving satisfaction across the board.

 

What sets Mortgage Connect apart

Mortgage Connect’s POS Title solution is more than a product — it’s a strategic advantage. Key differentiators include:

• 100% title decisioning within seconds
• Customizable title engine and product suite
• Integrated borrower communications
• Deep integration with underwriters and data sources
• Centralized verification and clear-to-close at POS
• Scalable performance across large portfolios

These capabilities are not just features — they’re the foundation of a future-ready mortgage experience.

 

Leading the future of mortgage services

“Our clients trust us because we deliver results,” Coury concluded. “We’re not just keeping up with the industry—we’re pushing it forward.” As the mortgage industry continues to evolve, Mortgage Connect remains at the forefront of digital transformation. With a relentless focus on operational excellence, borrower experience, and intelligent automation, the company is setting a new benchmark for what title services can — and should — deliver. Innovation isn’t about keeping up — it’s about leading.

Mortgage Connect’s Kim Hoffman Named Among Most Powerful Women of Mortgage Banking 2024
President of company’s due diligence segment honored for her influence on the lending industry

 

EDMOND, Okla; Dec. 12, 2024 –  Mortgage Connect LP – a national mortgage services provider for the nation’s largest financial institutions, investors, and servicers – is pleased to announce that Kim Hoffman, president of Mortgage Connect Risk Solutions, has been named one of 2024’s most Powerful Women of Mortgage Banking by Mortgage Banker Magazine. The award highlights female leaders in mortgage banking who are making an impact and paving the way for the next generation of women ascending the ranks in the industry.

 

Hoffman is a widely known industry leader with both CMB and AMP designations who has worked in the industry for more than 35 years. She joined Mortgage Connect in February of this year to head the company’s newly acquired due diligence segment, formerly known as Adfitech, and spearheaded its rebrand to Mortgage Connect Risk Solutions. Under Hoffman’s leadership, Mortgage Connect Risk Solutions is positioned to become a premier provider of quality control and risk management services for the mortgage industry.

 

Hoffman has decades of experience leading large mortgage organizations, and her extensive background encompasses all aspects of residential mortgage lending and servicing at leading institutions including RBC, Nationstar, Morgan Stanley, Sutherland Mortgage Services, and Envoy Mortgage.

“I am honored to be listed among these incredible women, all of whom have made an undeniable impact on mortgage lending,” said Hoffman. “This award signifies the important roles women are playing, and I hope it encourages other women to soar without boundaries, always be learning, and be the CEO of their careers!”

 

About Mortgage Connect LP

Mortgage Connect is a national mortgage service provider that supports lenders, servicers, and institutional investors by providing solutions for the entire mortgage lifecycle. Founded in 2008, Mortgage Connect focuses on innovation, operational execution and the consumer experience. Mortgage Connect offers a robust portfolio of products and digital solutions for all lines of business within originations, servicing, and risk solutions, all of which can be tailored to meet the unique needs of each client. For more information, visit www.mortgageconnectlp.com.

 Mortgage Connect LP – a national mortgage services provider for the nation’s largest financial institutions, investors, and servicers – is pleased to announce that Kim Hoffman, president of Mortgage Connect Risk Solutions, has been named a 2024 Woman of Influence by HousingWire.

A widely known industry veteran with both CMB and AMP designations, Hoffman joined Mortgage Connect in February to head the company’s newly acquired due diligence segment, formerly known as Adfitech. Hoffman spearheaded the rebrand of Adfitech, which had served the mortgage industry for 40 years, to Mortgage Connect Risk Solutions. Under Hoffman’s leadership, Mortgage Connect Risk Solutions is positioned to become a premier provider of quality control and risk management services for the mortgage industry.

Hoffman has more than 30 years of experience leading large mortgage organizations, and her extensive background encompasses all aspects of residential mortgage lending and servicing at leading institutions including RBC, Nationstar, Morgan Stanley, Sutherland Mortgage Services, and Envoy Mortgage. Most recently, she served as Head of Mortgage Operations for SoFi Bank. This latest award marks the third time she has been recognized as a Woman of Influence by HousingWire.

“I am absolutely thrilled to accept this award from the industry’s leading publication,” said Hoffman. “This represents the incredible strides we are making at Mortgage Connect in the due diligence sector, leaning into smart technology and our talented team’s seasoned expertise to successfully mitigate risk for mortgage lenders navigating today’s market. I look forward to showing the industry what this next chapter holds for the industry’s most trusted due diligence provider.”

Now in its 15^th year, HousingWire’s award recognizes women who are “shaping and propelling the housing economy forward with their impressive achievements.”

“HousingWire’s Women of Influence award is one of the housing industry’s highest honors, celebrating the most impactful and innovative leaders in mortgage and real estate,” said Clayton Collins, CEO of HW Media. “HousingWire is proud to honor such an exceptional group of female executives whose dedication to excellence and leadership is redefining success in housing.” 

 

About Mortgage Connect LP

Mortgage Connect is a national mortgage service provider that supports lenders, servicers, and institutional investors by providing solutions for the entire mortgage lifecycle. Founded in 2008, Mortgage Connect focuses on innovation, operational execution and the consumer experience. Mortgage Connect offers a robust portfolio of products and digital solutions for all lines of business within originations, servicing, and risk solutions, all of which can be tailored to meet the unique needs of each client. For more information, visit www.mortgageconnectlp.com.

EDMONDS, OK; February 27, 2024 – Mortgage Connect, a national mortgage services provider that acquired Adfitech, Inc. in 2022 to expand into the third-party due diligence market, announced that Kim Hoffman, CMB, AMP has been appointed as the new President of Adfitech, which has been providing quality control and risk management services to the mortgage industry for 40 years. Hoffman will be tasked with refining Adfitech’s core service offerings and furthering its development as a technology-forward company. Hoffman will also be working with the existing team on growing Adfitech’s product offerings supporting capital markets. Hoffman succeeds Dru Jacobs, who will remain an adviser to the company before he transitions to a new opportunity.

Jeff Coury, CEO of Mortgage Connect, is excited about the direction of the company. “Kim brings a track record of strong leadership and industry experience. Her knowledge of the entire mortgage life cycle and deep experience with secondary market transactions form the perfect combination to elevate Adfitech to its next chapter of strategic growth. Kim’s impressive background and commitment to operational excellence and service delivery will assist Adfitech in the next phase of its bright future.”

Hoffman echoed those sentiments, stating, “I’m very excited about the opportunity to work with such a great team at Adfitech.  Having been a client of Adfitech in the past, I have experienced the quality of their work, commitment to risk assessment and prevention on behalf of customers firsthand. I would especially like to thank Dru for assisting with this transition and for his hard work building this tremendous team.” 

Hoffman is an industry veteran with more than 30 years of experience leading large mortgage organizations. Her extensive background encompasses all aspects of residential mortgage lending and servicing at premier institutions including RBC, Nationstar, Morgan Stanley, Sutherland Mortgage Services, and Envoy Mortgage. Most recently, she served as Head of Mortgage Operations for SoFi Bank.

About Adfitech

Adfitech was formed in 1983, is rating agency reviewed, and currently services all phases of mortgage quality control, mortgage due diligence and fulfillment, MERS TPR annual reviews and attestations, and secure loan document management. Adfitech uses a proprietary system to provide efficient service and accurate reviews to its customers. 

About Mortgage Connect LP Mortgage Connect is a national mortgage service provider that supports lenders, servicers, and institutional investors by providing solutions for the entire mortgage lifecycle. Founded in 2008, Mortgage Connect focuses on innovation, operational execution and the consumer experience. The company’s product portfolio includes national title and settlement services, loss mitigation and default services including critical communications, and capital markets services including title procurement and replacement, quality control, and third-party reviews. Mortgage Connect offers a robust portfolio of products and digital solutions for all lines of business within originations, servicing, and capital markets, all of which can be tailored to meet the unique needs of each client. For more information, visit www.mortgageconnectlp.com.

PITTSBURGH, Penn.; January 31, 2023 – Mortgage Connect LP, a national mortgage services provider for the nation’s largest financial institutions, investors, and servicers, has announced the hire of Allen Illgen to National Sales Executive, Originations.

Illgen will work directly with clients to provide expertise as they leverage Mortgage Connect’s suite of products to optimize their workflow by building greater efficiency and automation into their originations processes. For home equity lenders, Illgen will assist clients using Mortgage Connect’s ground-breaking proprietary FINTRAC technology to reduce costs, automate workflow, and move loans quickly and seamlessly from point-of-sale to close.

Illgen has more than 20 years of experience in the mortgage industry. He worked previously as Director of National Services for Title365, and prior to that as Vice President of National Sales at American Title and Vice President at Indecomm Global Services. Allen is recognized in the industry for his client-centric approach to business, taking the time to understand his client’s needs and finding the best-fit solutions. His results-driven attitude and extensive knowledge of mortgage originations and home equity have carried his successes throughout his career. 

“We are excited to welcome Allen to Mortgage Connect. Allen is a well-known and respected professional in our industry,” said Cristy Ward, Chief Strategy Officer and Executive Vice President of Mortgage Connect. “He brings a tremendous amount of expertise that will be a great benefit as we continue to expand our national footprint.”

Mortgage Connect has been providing cutting-edge solutions to mortgage lenders for 15 years, achieving success through its unwavering focus on innovation, quality, and customer service. Last year, Mortgage Connect made Inc. 5000’s list of Fastest-Growing Private Companies by growing 540% over three years. The honor marked the third consecutive time Mortgage Connect has made the Inc. 5000 list and the fourth time overall.

 “At Mortgage Connect, we are always focused on the consumer experience and how we can best serve clients through our innovative solutions, advanced technologies, and industry expertise,” said Jeff Coury, Chief Executive Officer of Mortgage Connect. “We are thrilled to welcome Allen to our team and know he will be an integral part in helping us deliver the level of service our clients are accustomed to.”

About Mortgage Connect LP

Mortgage Connect is a national mortgage service provider that supports the largest lenders, servicers, and institutional investors by providing solutions for the entire mortgage lifecycle. Founded in 2008 and headquartered in Pittsburgh, PA, Mortgage Connect maintains operations in strategic markets throughout the country with a strong focus on innovation, quality, and customer service. We offer a robust portfolio of services and digital solutions for all lines of business within originations, servicing, and capital markets, all of which can be tailored to meet the unique needs of each client. Our goal is to deliver an unparalleled consumer experience while reducing compliance risk and ensuring operational excellence at any capacity. For more information, visit www.mortgageconnectlp.com.

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