Borrower Outreach & Response
With the impact of COVID-19, borrowers are reaching out to servicers in huge numbers requesting emergency relief. MC CONSUMER CONNECT is the perfect solution for mortgage servicers looking to streamline and automate their borrower assistance intake workflows.
 | ONLINE HELP APPLICATION Intuitive, easy-to-use interface allows borrowers to securely apply for help 24/7 using any desktop or tablet, reducing servicer calls. |
 | ENHANCED COMMUNICATION Borrower receives immediate acknowledgment of their request for assistance and is given step-by-step instructions. |
 | PRIVATE LABEL SERVICER PORTAL Personalized, flexible and secure SOC 2 secure web-app and document uploading that can easily scale to meet any volume fluctuations. |
| COMPLETE PACKAGES FOR REVIEW Servicer ensures completed borrower assistance packages ready for underwriter review. No need to track down signatures, notaries or ‘aged-out’ documents. |
Servicer Benefits
- Flexible, White Label Platform that Scales to Your Needs
- Seamless, Fast Plug-In Implementation
- Investor and Regulatory Compliant Workflows, Milestones and Timelines
- Comprehensive Document Management and Print/Mail Processing Capabilities
- Secure Delivery of Fully Completed Borrower Assistance Packages for Underwriter Review
- Flexible Data/Image Transfer Options (API, FTPS, SFTP, etc.)
- Best-In-Class SPI and Data Security
- 24/7 Real-Time Status Reporting
Enhancing the Borrower Experience
- Flexibility to Apply for Assistance on Their Own Time From Any Desktop or Tablet
- Intuitive, User-Friendly Application Process with Step-By-Step Instructions
- Ability to Upload Required Documents
- Use of e-Sign and e-Notary to Certify Applications
- Immediate Acknowledgment of Receipt as well as Notification of Next Steps