Strategic, Consumer Centric Approach
Creating outstanding customer experiences for our clients' consumers is our passion. Guided by a relentless focus on enhancing the loan transaction experience, we continuously work on improving operational processes, incorporating the latest technology and monitoring service levels. Our consumer centric approach is based on a commitment to ensure confidence in every transaction. Our passion for innovation has resulted in an unrivaled service model, centered around creating a high-touch experience through highly trained and certified employees, closing agents and appraisers.
We ensure our lenders remain compliant within the fluid regulatory environment and supply innovative products to efficiently manage capacity and loan quality. We accomplish this through a culture that promotes integrity, collaboration, and innovation, supported by an unsurpassed foundation of flexible technology, regulatory compliance, and process rigor.
We have a clear Vision: To provide the ultimate mortgage transactional experience so our clients retain a customer for life.
We believe that Operational Excellence is standard protocol. In fact, our process is based on three core tenants: Connect, Communicate, and Collaborate. Our highly-interactive, client-dedicated teams serve the nation’s largest lenders and have a proven track record of consistently outperforming the competition.
Focused on metric-driven, exception management, we have innovated our operational processes by providing additional enhancements to the standard title and closing process. This commitment has resulted in the industry’s top-rated scorecards, accelerated post-closing results, and superior client satisfaction ratings.
Developed to meet consumer demands and market changes, our flexible technology platform, eConnect, enhances the order processing experience by delivering sophisticated tools, workflow and communication protocols. The system provides secure web-access for unlimited user accounts and customizable permissions, all within an intuitive, easy-to-use platform that integrates to any existing system seamlessly.