Our Management Team, with an average industry tenure of 20 years, has extensive experience in the Title and Settlement services arena.
Jeff Coury – Managing Partner, President and CEO
Mr. Coury is the President and Chief Executive Officer at Mortgage Connect. He has over 18 years’ leadership experience within the title and close industry. He is well known and respected for his passion and drive for operational excellence and building a strong customer service culture. His reputation has been built from his ability to provide clients with customer-centric, customizable solutions while achieving exemplary success increasing revenue, streamlining operational processes, creating strategic partnerships and improving profit margins.
Prior to taking the helm at Mortgage Connect in 2012, Mr. Coury began his tenure in the title and close industry with ServiceLink in 1997 upon the company’s founding. Named as the Chief Executive Officer in 2002, he grew the company to a national, multi-platform organization more than tripling revenue and headcount. In 2005, he spearheaded ServiceLink’s sale to Fidelity National Financial, where he remained as the company’s chief executive until 2011. During this time span, he quadrupled the company’s revenue through acquisition and organic growth. Under Mr. Coury’s leadership, ServiceLink became the industry’s largest, most respected mortgage service provider in the country, strategically partnered with the top lenders in the nation.
Mr. Coury’s business acumen has also enabled him to perform successful consulting engagements across numerous industries during his career as President of The Coury Financial Group. He is a distinguished client advocate and management executive with unique, problem-resolution capabilities and is well-respected for his leadership. Mr. Coury earned his B.S. in Business Administration with a major in Finance and Economics from Duquesne University. Mr. Coury currently resides in Pittsburgh, PA with his wife and 7 children.
Cristy Ward – Chief Strategy Officer
Ms. Ward is the Chief Strategy Office at Mortgage Connect. She has 19 years’ industry experience working with top ten lenders to develop strategy, product solutions, and streamlined processes to maximize operational efficiencies and mitigate risk. She has earned a reputation as a problem-solver who develops innovative, tailored solutions to manage today’s complex issues, including managing capacity, improving quality, keeping abreast of regulatory standards, improving loan transparency, and meeting the challenges of shifting to the centralization of vendors for third-party oversight.
Prior to Mortgage Connect, Ms. Ward held key leadership positions with noteworthy companies including Stewart Title. She was the Executive Vice President of Sales at National Real Estate Information Services (NREIS), where she developed new business models and supporting infrastructure that led her team to triple the company’s new sales volume and played a pivotal role in the company’s sale to a Fortress Investment Group in 2011. She has served on numerous industry panels and is an expert in Title Insurance & Closing Models as well as regulatory policies and procedures. Her achievements have been recognized through several awards including the prestigious MBA Doc Jore Award for Excellent Service.
Peter Presland-Byrne, Chief Information Officer
Mr. Presland-Byrne serves as Mortgage Connect’s Chief Information Officer and provides leadership and vision for the platforms that enable the growing business. Prior to joining Mortgage Connect, Peter served as Freddie Mac’s Chief Architect. In this role, he played an instrumental lead in enhancing their architecture program and strengthened their enterprise technology planning capabilities. He also standardized the company’s technology platforms and data pool. Mr. Presland-Byrne was also an executive champion of culture change and innovation initiatives at Freddie Mac.
Prior to Freddie Mac, Mr. Presland-Byrne worked in a number of senior leadership roles within the financial and mortgage industries, including Bank of America and Countrywide Financial. He has over 20 years of experience in delivering agile technology solutions to enable business growth and profitability, with experience in enterprise architecture, software management, technology strategy, and systems modernization and simplification.
He has received industry recognition as a Computerworld Premier 100 IT Leader, Wall Street Journal Elite 8, and Transformational Leader award. Mr. Presland-Byrne has spoken in both industry and academic venues and resides in the Pittsburgh area.
Sheri Yoho – Executive Vice President of Operations
Ms. Yoho serves as Mortgage Connect’s Executive Vice President of Operations. Prior to Mortgage Connect, Ms. Yoho served as the First Vice President of Closing Operations at Fidelity National Financial, ServiceLink Division, where she also held several key, senior management positions during her tenure. As the Assistant Vice President of Operations, she managed Purchase Closing Operations and Cell Site Departments. She was consequently promoted to Assistant General Counsel with responsibility for risk and compliance matters. Ms. Yoho served in that capacity until taking the position of Vice President of Closing Operations, where she was accountable for Refinance and Purchase Title and Closing Operations inclusive of overall customer satisfaction. She also built the centralized REO Title and Closing Operations teams and managed the overall REO customer satisfaction, expanding the team from 6 to more than 300 employees at three sites.
A licensed Pennsylvania attorney, Ms. Yoho brings over thirteen years’ experience in all facets of the mortgage and title industry to her role at Mortgage Connect. Her extensive and varied senior management experience in the industry are driving Mortgage Connect’s leading performance in the market and continued growth.
Pamela Dunbaugh – Executive Vice President, Operational Strategy and Execution
Ms. Dunbaugh has over 24 years of mortgage industry experience inclusive of several senior leadership roles at ServiceLink. Throughout her career, she has held key management roles managing the Valuation, Title and Closing departments. Most recently, Ms. Dunbaugh served as the Senior Vice President, Business Services, Title and Closing Divisions. In this role, she managed all facets of the title and closing operations. She was also the Senior Liaison linking title and closing services with technology services, responsible for the development of the best possible technology and workflow systems. At Mortgage Connect, she is responsible for developing strategies that enhance the Company’s business model and partners with the Operational, Technology, and Sales divisions to develop and coordinate sound processes and lines of communication to provide the optimal customer experience.
T.J. Harrington – VP, Regulatory and Compliance Counsel
Mr. Harrington has 10 years of experience in practicing law representing title companies, AMCs, banks, mortgage lenders and servicers, investors and technology companies. In his current role, he leads Mortgage Connect’s Regulatory Compliance and Legal teams to drive an industry leading level compliance and to tackle the ever-changing environment of regulatory standards. Prior to his role at Mortgage Connect, Mr. Harrington led Bank of America’s NTP Vendor Management team where he oversaw third party oversight for national title companies and provided thought leadership on title industry related regulations and risk. While at Bank of America, T.J. also supported the LandSafe Title affiliates as Chief Title Officer providing guidance on regulatory matters and underwriting support.
T.J. earned a Juris Doctor degree from the South Carolina School of Law and a Bachelor of Art degree in Public Policy from the College of William and Mary. He is a frequent speaker at conferences and industry events on business and compliance challenges facing the title and mortgage lending industry.